The new rule requires that interstate HHG carriers provide written estimates, have an arbitration program for individual shippers, deliver goods on agreed upon dates, publish truthful advertisements containing their name and DOT number, and weigh shipments of customers given non-binding cost estimates.

Household goods brokers will be subject to the same advertising requirements as movers, and movers will be bound by the estimates of brokers with whom they have written agreements.

Under the rule, the most a carrier may demand is 100% of a binding estimate before delivery or 110% of a non-binding estimate at the time of delivery. If a mover determines additional services are necessary to properly service a shipment after the household goods are in transit, the new rule requires that a shipper be informed before the additional services are performed. Consumers must sign a written attachment to the contract if they agree to pay additional service charges. Moving companies must also furnish five documents to their prospective shippers before they execute a contract.

The beginning compliance and enforcement date is March 1. HHG carriers found in violation are subject to civil penalties and may be subject to a minimum of $500 per day per violation.